Our Commitment to Your Privacy
At Pinoy Slot, we understand that the personal information you share with us is something you trust us with. We take that seriously. This Privacy Policy sets out — in plain language — exactly what data we collect, the reasons we collect it, how it's stored and protected, and how long we keep it.
This policy applies to all users of the Pinoy Slot platform, including visitors to the website at pinoyslot.vu, registered account holders, and anyone who contacts our support team. It covers data collected through the main website, the mobile browser experience, and any app available through our App section.
By registering an account or using the platform, you agree to the collection and use of your data as described in this policy. If you have questions about anything in this document, you can reach us at [email protected].
Privacy at a Glance
Six things to know about how Pinoy Slot approaches your personal data.
SSL Encryption on Every Connection
All data transmitted between your device and the Pinoy Slot platform is protected by SSL encryption. This applies to account login, deposits, withdrawals, and any personal data you submit to us.
KYC Data Is Handled Securely
The identity documents you submit for KYC verification are stored securely and accessed only by authorised staff involved in the verification process. They are not shared with marketing partners or third parties unrelated to account verification.
No Selling of Personal Data
Pinoy Slot does not sell, rent, or trade your personal data to external parties for commercial purposes. Your information stays within the platform ecosystem and the service providers needed to operate it.
OTP for Account Security
One-time passwords sent to your registered mobile number add a second layer of verification at login and during sensitive account actions. Your phone number is used for this security purpose and is not shared externally.
You Control Your Data
Registered players can request access to their personal data, ask for corrections, or request account deletion. These rights are outlined in full in the Your Privacy Rights section of this policy.
Cookies Are Transparent and Limited
We use cookies for essential platform functions and to understand how the site is used. We do not use tracking cookies to profile you across other websites. Cookie usage is explained in full in this policy.
1 What Information We Collect
We collect personal information through different points of interaction with the platform. The categories of data we collect include:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration data | Full name, date of birth, email address, mobile number | Account creation |
| Identity documents | Government-issued ID (e.g. Philippine driver's licence, passport, UMID) | KYC verification |
| Financial data | Deposit and withdrawal history, payment channel details, transaction amounts in PHP | Cashier use |
| Gaming activity | Games played, bet amounts, session durations, win/loss records | Active play sessions |
| Device and access data | IP address, device type, browser, operating system, access timestamps | Every platform visit |
| Support communications | Messages sent to support, complaint records, resolution notes | Support interactions |
We collect only the information that is necessary for the purposes described in this policy. We do not collect sensitive data such as religious beliefs, political views, or biometric data beyond what is present in the identity documents submitted for KYC.
2 How We Use Your Information
The information we collect is used for the following purposes:
- Account operation: To create and maintain your Pinoy Slot account, verify your identity, process login and OTP authentication, and manage account settings.
- Transaction processing: To handle deposits and withdrawals in Philippine Peso, verify payment channel ownership, and maintain accurate financial records.
- Platform security: To detect and prevent fraud, unauthorised access, money laundering, and other prohibited activity as defined in our Terms and Conditions.
- Responsible gaming: To monitor gaming behaviour in the context of responsible gaming obligations, including applying deposit limits, cooling-off periods, and self-exclusion requests.
- Customer support: To respond to your queries, investigate complaints, and maintain communication records related to support interactions.
- Platform improvement: To analyse how the platform is used — game popularity, session patterns, navigation flow — and improve the product for all players.
- Legal compliance: To meet applicable legal obligations, including record-keeping requirements and responding to lawful requests from authorities.
We do not use your data for automated decision-making that produces significant legal effects on you without human review.
3 When We Share Data
Pinoy Slot does not sell your personal data. We share it only in the following limited circumstances:
- Service providers: Third parties that help us operate the platform — payment processors, KYC verification services, game providers, and hosting infrastructure — receive only the data necessary to perform their specific function. They are contractually required to keep your data confidential and use it only for the agreed purpose.
- Legal requirements: We may disclose personal data when required by applicable law, court order, or lawful request from a government authority.
- Fraud and security: In cases of suspected fraud, money laundering, or other serious violations, we may share relevant data with relevant parties in the course of an investigation.
- Business transfers: If Pinoy Slot undergoes a merger, acquisition, or transfer of assets, your data may be part of the transferred assets. We would notify affected users in advance of any such change.
4 Cookies and Tracking
Cookies are small data files stored on your device when you visit the Pinoy Slot website. We use cookies for the following purposes:
- Essential cookies: Required for the platform to function. These handle your login session, maintain your basket or selections, and ensure security mechanisms work correctly. You cannot opt out of essential cookies without disabling basic platform functions.
- Analytics cookies: Used to understand how visitors use the platform — which pages are visited most, how long sessions last, and where users navigate within the site. This data is aggregated and anonymised. It helps us improve the platform experience.
- Preference cookies: Store your platform preferences, such as language settings or display choices, so you don't need to reset them every visit.
We do not use advertising cookies or cross-site tracking cookies that follow you across other websites. You can manage cookie settings through your browser. Note that disabling essential cookies will affect the platform's ability to function correctly.
5 How We Protect Your Data
Protecting your personal data is a technical and operational priority for Pinoy Slot. The security measures we apply include:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage for sensitive data, including identity documents submitted for KYC.
- OTP two-factor authentication on account login and sensitive account actions.
- Access controls that limit which staff members can view personal or financial data, based on role necessity.
- Regular security assessments of platform infrastructure and third-party integrations.
- Monitoring systems to detect unusual account activity, including automated alerts for potential unauthorised access.
No system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information in a material way, we will notify affected users promptly and take appropriate remediation steps.
6 How Long We Keep Data
We retain your personal data for as long as your account is active and for a reasonable period after closure to meet legal, financial, and compliance obligations. General retention principles:
- Account and transaction records are retained for a minimum period required by applicable financial record-keeping regulations.
- KYC identity documents are retained for the period required by anti-money laundering obligations.
- Gaming activity records are retained to support responsible gaming monitoring, dispute resolution, and audit requirements.
- Support communications are retained for a period sufficient to handle any follow-up queries or complaints.
When retention periods expire, data is securely deleted or anonymised. If you request account deletion, we will process it in accordance with applicable law — some data may need to be retained beyond your deletion request to fulfil legal obligations.
7 Your Privacy Rights
As a registered player on the Pinoy Slot platform, you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you. Contact support at [email protected] to submit an access request. We will respond within a reasonable timeframe.
If any of your personal data is inaccurate or outdated, you can request that we correct it. For account details, some corrections can be made directly through your account settings; others require support assistance.
You may request that we delete your personal data and close your account. We will process this subject to any legal obligations that require us to retain certain records. Outstanding balances must be withdrawn before account deletion is completed.
In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved — for example, if you dispute the accuracy of data we hold.
For data you have provided to us directly — such as your registration details and transaction history — you can request this in a commonly used, machine-readable format.
You can object to our processing of your personal data in specific circumstances, such as for analytics purposes. Contact support to raise an objection and we will review your request.
8 Protection of Minors
The Pinoy Slot platform is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age is verified during the KYC process through a valid Philippine government-issued ID.
If we become aware that an account has been registered by or on behalf of a minor, the account will be closed immediately and any associated balance forfeited. If you believe a minor has registered using your personal details or those of another person, please contact support immediately so the matter can be investigated and resolved.
9 Changes to This Policy
Pinoy Slot may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data handling practices. When material changes are made, we will notify registered users through their registered email address before the changes take effect.
The "Last updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this policy periodically. Continuing to use the platform after an updated policy takes effect constitutes your acceptance of the changes.
10 Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team:
Email: [email protected]
Our support team is available daily and will respond to privacy-related queries as a priority. For responsible gaming-related matters — including self-exclusion and deposit limits — please visit the Responsible Gaming page.
Related Pages
Data Security Summary
SSL encryption, OTP login protection, encrypted storage, role-based access controls, and regular security reviews all work together to protect the data you share with us.
Privacy Queries
For data access requests, corrections, or deletion requests, contact us at [email protected]. We respond to privacy requests as a priority.
Play at Pinoy Slot With Confidence
Your data is protected, your transactions are in Philippine Peso, and your account is secured with OTP and KYC. Create your free account today. Must be 21 or older to register.